Survey

Thank you for completing our Survey. Your input will help us provide not only the best professional service to our clients, but the best value for their insurance dollars.

When was the last time you met with your current insurance agent, either at his/her office or in your home:

less than 6 months 6-12 months ago 12-24 months ago

more than 24 months ago I don't remember it doesn't matter

Would you like to see your insurance agent more often:

Yes No

If yes, describe:

Which of the following hours of operation do you prefer your agent to be available:

Open at: Close at:

Which of the following additional services would you like:

Open Saturday Mornings
Open one or more evenings until 7:00: Available before/after regular hours by appointment with agent
Available to visit me at my home or office by appointment

Which of the following values are important to you; check all that apply:

Understanding my coverages and options
Trusting my agent: Keeping the cost as low as possible
Getting good value for the price I pay: The reputation of the insurance company my agent represents
Paying my bills online: 24/7 Claims Service with a toll-free number
Having the best possible coverage: Being able to talk with someone when I have questions; Prompt service when changing or buying new coverage

Which of the above is MOST important to you:

Which of the following services are important to you; check all that apply:

Speaking with my agent when I visit the office
It doesn't matter who I speak to as long as s/he is pleasant and can help me: Having a person answer the phone instead of a machine
It's OK for a machine to answer as long as a person gets back to me fairly soon: It's OK for a machine to answer but I want to be able to speak with a person in an emergency
When I call, I don't want to wait for an answer: When I call, I don't mind waiting about an hour for someone to get me an answer
When I call, I don't mind waiting until the end of the day for someone to get me an answer: When I call, it doesn't matter how long I wait as long as someone gets back when they say they will

Which of the above is MOST important to you:

What do you like MOST about your current agent:

What do you like LEAST about your current agent:

Share any other thoughts, offer comments and advice, add something we've left out:

Name: Daytime Phone:

E-mail address: